Shopify Customer Support
Last updated: January 16, 2026
Listed here are the best shopify customer support apps. AI to automate shopify returns and order tracking, AI Helpdesk, shopify live chatbots - all hand picked and analyzed deep.
Gorgias: Resolve Shopify Tickets Faster With AI and Order Context
Shopify-native helpdesk that unifies email, chat, and social—AI Agent automates 60% of tickets while agents see full order history to resolve issues fast.
"Best Shopify helpdesk—deep order data + macros + AI so agents resolve faster without tab-hopping."
"The definitive Shopify helpdesk. Sidebar customer data eliminates tab switching. AI responses are context-aware. Expensive, but high ROI."
"Purpose-built for Shopify with deep order data integration. AI Agent automates 60%+ tickets. Ticket-based pricing can spike unexpectedly."
"Shopify-native with deep integrations automates 60% tickets; boosts efficiency for ecom support teams."
Tidio: Add AI-Powered Live Chat That Answers Shopify FAQs 24/7
Affordable live chat and chatbot for Shopify stores—Lyro AI handles common questions instantly while capturing leads and handing off complex issues to agents.
"Easy-to-deploy chat + helpdesk with AI bots; strong value for smaller stores needing quick wins."
"Great starter combo of Chat + Bots. 'Lyro' AI handles FAQs well. Good value for mid-sized stores, though less deep integration than Gorgias."
"Affordable AI chatbot with easy setup for small Shopify stores. Less powerful than Gorgias for complex workflows; good entry point."
"Affordable chat+bot combo with Lyro AI handles FAQs well; great value for mid-sized Shopify stores."
Yuma AI: Automate Repetitive Shopify Support With an AI Agent
AI support agent trained on your store—drafts accurate replies, processes refunds, and handles order inquiries autonomously to free your team for complex cases.
"High-ticket deflection inside your helpdesk; shines when you train it on policies and the messy edge cases."
"Specialized for ticket deflection. Auto-drafts are high quality. Needs a solid knowledge base to work well, but significantly cuts support load."
"Specialized AI agent for ecommerce support automation. Strong intent detection; newer platform with growing feature set."
"Autonomous ticket resolution with actions like refunds; high deflection, needs good KB for accuracy."
Re:amaze: Manage All Shopify Conversations in One Smart Inbox
Omnichannel helpdesk with built-in CRM for Shopify—handle email, chat, social, and SMS from one inbox with canned responses and automated workflows.
"Omnichannel inbox + knowledge base at a predictable per-user price; fewer ecommerce-native actions than Gorgias."
"Strong multi-channel inbox (SMS/Social). Good if your brand lives on social media. AI features are decent but feel less integrated than others."
"Solid unified inbox with FAQ bot. Budget-friendly alternative to Gorgias; fewer advanced automation features for scaling teams."
"Unified inbox for email/chat/social; budget-friendly with CRM, good for multi-channel Shopify support."
Richpanel: Let Shopify Customers Self-Serve Orders and Returns
Self-service customer portal for Shopify—customers track orders, request returns, and manage subscriptions without contacting support, cutting ticket volume.
"Unified Shopify support with strong automation + self-serve flows; great for scaling teams beyond basic helpdesks."
"Self-serve portal approach is smart. Reduces 'where is my order' tickets instantly. Excellent for deflection, less for high-touch complex cases."
"Self-service focused with customer portal strength. Good for reducing ticket volume; less AI sophistication than competitors."
"Self-service reduces 'where's my order' tickets; unified support with automation, strong for scaling."